FIX FOR MAGIC JACK ON APPLE COMPUTERS
Magic Jack is now working with Apple’s new OS – El Capitan
If you are thinking about upgrading to El Capitan and are using a Magic Jack, Beware! It cripples your Magic Jack, but there is a fix that works. Here are the instructions, including one at the end if your system indicates you have a corrupted file and won’t let you update your Magic Jack. Read and follow these carefully and you will get your Magic Jack back online.
First, download the update file:http://upgrades.magicjack.com/mjupdate.dmg. Clicking on this link will download the fix for El Capitan.
This update fixes magicJack device compatibility with MacOS X 10.11 “El Capitan”. It is recommended for all magicJack devices with an Ethernet port regardless of the MacOS X version they are used with.
Step 1. Plug your magicJack device into the Mac’s USB port. Wait for up to 10 seconds for a drive window with the magicJack icon to appear.
If the drive window appears, please skip to Step 2.
On MacOS X 10.11 (“El Capitan”) the drive window may not appear. In this case, please follow these steps:
1.1 Unplug magicJack device from the Mac’s USB port.
1.2 Restart your Mac. Please do not skip this step. It is very important to restart your Mac before going further.
1.3 Plug your magicJack device into your Mac’s USB port. Wait for up to 10 seconds for the drive window with the magicJack icon to appear.
If the drive window appears, proceed to Step 2.
1.4 Unplug your magicJack device from the Mac’s USB port.
1.5 Wait a couple of seconds.
1.6 Repeat steps 1.3-1.5 until the drive window with the magicJack icon appears.
Step 2. Double-click “mjupdate” icon from the Finder window, from which you have opened this instructions document.
The “mjupdate” tool will start in a Terminal window and display the following text:
“Detected a magicJack device. Opening…”
“magicJack Device connected”
“PLEASE DO NOT UNPLUG! Updating, please wait…”
Let the tool do its job. Wait for up to a minute until you see the following text in the Terminal window:
“magicJack device has been successfully updated. Please replug before use.”
You may close the Terminal window after the above text is displayed in the Terminal window.
Step 3. Unplug your magicJack device from the Mac’s USB port, wait for a couple of seconds, and plug it back in. A drive window with the magicJack icon will appear in several seconds.
Step 4. Double-click the “magicJackSetup” icon. The updated version of the magicJack application will be installed to your Mac, and then launched.
The updated version of the magicJack application will be installed to your Mac, and then launched.
NOTE: If you receive the message: “magicJackSetup” is damaged and can’t be opened.”, go to “System Preferences” -> “Security & Privacy” and click the “General” tab. Click the lock image at the bottom of the window to enable changes. Under “Allow apps downloaded from”, click the radio button beside “Anywhere”. Now go back and double click the “magicJackSetup” icon.
Once the app is launched you can change your security setting back to “Mac App Store and identified developers”.
This concludes the magicJack update instructions.
If something goes differently than described, please double check that the steps of this instruction are followed precisely.
If you follow the steps, but it doesn’t work as described, please contact our support at http://www.magicjack.com/customercare.html
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